Privacy Policy
This Privacy Policy explains how Frame Atelier processes personal data when you use the website, contact us, request a quote, book a session, or receive photography services. It applies to inquiries, project planning, production, proof review, editing, and file delivery for product photography services.
This introduction outlines how the policy is organized and where to find key information.
Contact Information
Data We Collect
Depending on how you interact with the website and our services, we may process contact details, inquiry content, booking and project information, product and shipment details, payment-related records, communication history, and technical data such as device and browser information. If you send products for a session, we may also process information needed to track receipt, return, and project handling.
How We Collect Data
We receive data from website forms, email, phone calls, planning discussions, and other direct communications. We also generate limited operational data during the booking, proof review, editing, and file delivery process, and we may receive technical data from the website and service tools used to operate the site.
Cookie Types
Cookies may be session-based or persistent. They may support essential site functions, remember basic preferences, and help us understand how the site is used so we can maintain performance and troubleshoot issues. We do not use cookies to make decisions about you without human involvement.
Cookie Controls
You may manage cookies through your browser settings and, where available, through any on-site preference tools. Disabling some cookies may affect basic site functions, form handling, or the stability of certain pages. We do not rely on cookies to collect more information than is needed for site operation and measurement.
How We Use Data
We use personal data to respond to inquiries, review product counts and usage needs, prepare quotes, arrange product delivery or return, confirm session details, manage production, provide proof galleries, complete editing and file delivery, process payments, maintain records, and support website security and performance. We may also use data to communicate about scheduling, approvals, and project changes.
Service Providers
We may share personal data with payment processors, hosting and website support providers, communication tools, and other operational partners that help us run the business. Where a third party handles data on our behalf, it is expected to use the information only for the agreed service and to keep it confidential. We do not sell personal data.
Legal Disclosure
We may disclose personal data to public authorities, courts, or other parties when required by law or when necessary to establish, exercise, or defend legal claims. We may also share information to comply with lawful requests, protect our rights, or address fraud, security, or misuse concerns.
Your Rights
You may ask for access to your personal data, correction of inaccurate information, or deletion where retention is not required. You may also object to certain processing or request restriction in appropriate cases. If a request concerns records we must keep for legal, accounting, or security reasons, we may retain the relevant data to that extent.
How to Make a Request
To protect privacy, we may need to verify your identity before acting on a request. We will assess the request, respond within a reasonable period, and explain any part that cannot be completed because of legal or operational requirements. If a request is complex or repetitive, the response may take longer where permitted by law.
Data Retention
Inquiry records are kept for the period needed to manage the request and any follow-up. Booking, project, payment, and delivery records are retained for operational, accounting, and dispute-handling purposes. Technical logs are kept for a shorter period unless they are needed for security, troubleshooting, or legal compliance. When data is no longer needed, it is deleted or anonymized where practical.
Policy Changes
If we make material changes, we will update the policy text on the website and, where appropriate, provide a separate notice through a reasonable communication channel. The date of the latest revision should be checked before relying on this policy.